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FAQs
Here you will find answers to the most frequently asked questions.
glo™ is a tobacco heated product (THP), whereas electronic cigarettes do not contain tobacco and can be with or without nicotine. With regards to THP the tobacco is heated with the glo™ device, while when using e-cigarette the liquid is vaporized.
The glo™ Tobacco Heater is intended for use by adult tobacco consumers only. Always keep your glo™ Tobacco Heater away from children.
You have to be 18+ to purchase any glo™ product. glo™ is only suitable for adult tobacco consumers.
glo™ is a different way to enjoy tobacco. Unlike traditional cigarettes that burn tobacco, the glo™ tobacco heater heats tobacco via induction technology. As a result, there is no ash and no smoke since the tobacco is only heated up to 270 degrees Celsius.
You may be allowed to use your glo™ device in a few more places than traditional cigarettes, depending on Cantonal regulations, as it doesn’t produce ash or smoke. It is, however, important to check the rules & regulations applicable in public areas, restaurants, etc. as it may be restricted to use alternative devices such as vapour or tobacco heating products. Also please be mindful about your environment when consuming glo™ in the presence of pregnant women and children.
glo™ is a different way of consuming tobacco and has several advantages over a traditional cigarette. Since the tobacco is heated with glo™ and not burned, there are no smoke and no ash*. That is also to say that you don’t need a lighter or an ashtray when using your glo™ device. Finally, there are up to 90% less toxic substances with glo™ tobacco heater compared to cigarettes**
*Compared to a cigarette when smoked. This product is not risk-free and contains nicotine, an addictive substance.
**This product is not risk-free and contains nicotine, an addictive substance. Comparison of smoke from a scientific standard reference cigarette (approximately 9 mg tar) and emissions from gloTM, in terms of the average of the 9 harmful components the World Health Organisation recommends to reduce in cigarette smoke.
glo™ doesn’t produce cigarette smoke, nor does it produce ash*. Instead, aerosol is produced as a result of consuming glo™ tobacco heater.
*Heats tobacco, without burning. This product is not risk-free and contains nicotine, an addictive substance.
The glo™ tobacco heater heats the neo™ sticks up to 270 degrees Celsius through induction technology.
Inside the glo™ tobacco heating device, an alternating current is passed through a wire coil. The effect of the alternating current is the generation of an oscillating magnetic field. This then allows eddy currents to flow through the “resistance” of the material, causing the heating chamber to heat up the tobacco neo™ sticks.
glo™ is a potentially reduced-risk alternative to traditional cigarettes. With glo™ you can continue consuming tobacco and nicotine with up to 90% less toxicants*.
*This product is not risk-free and contains nicotine, an addictive substance. Comparison of smoke from a scientific standard reference cigarette (approximately 9 mg tar) and emissions from glo™, in terms of the average of the 9 harmful components the World Health Organisation recommends to reduce in cigarette smoke.
The glo™ hyper X2 device is 77.5 x 43.3 x 21.4 mm and weighs 101g.
gloTM hyper X2 has a fast start-up time. There are two modes, standard and boost mode. It takes 20 seconds for the device to heat at standard mode, and only 15 seconds in boost mode.
Click here for instructions on how to use your device.
Your starter kit contains a glo™ tobacco heater, a reusable cleaning brush, a USB-C cable, and a user manual
You can find the online version of the user manual here.
For instructions on how to clean your device, please click here
On average, a fully charged glo™ tobacco heater delivers up to 20 sessions in Boost mode. However, this can vary with usage behavior. The device can deliver 2 consecutive sessions without needing to cool down between them.
It takes glo™ Hyper X2 up to 3.5 hours to fully charge (when using a 5V/2A rated power supply).
The glo™ tobacco heater can be used while it is connected, provided that its battery is sufficiently charged. However, please keep in mind that the charging process will be interrupted until the session ends.
A session can only be completely stopped and not paused. The used neo™ stick must be removed, even if you end your session earlier. You can stop the session by pressing and holding the button on your glo™ device. It will then vibrate slightly to indicate that it is now switching off.
Our device recharges via a standard USB-C port. USB-C cables are widely available nowadays, and most of our consumers already have them. However, for your convenience our starter kit contains a complimentary basic, charge-only USB cable with a reduced amount of plastic
gloTM devices recharge via USB-C port, which requires a compatible 5v 1A or 2A power adapter. We are aware that the majority of our consumers already own multiple power adapters, which have been supplied with other electronic devices. Rather than supplying another unneeded power adapter we have removed these to reduce Electrical and Electronic Equipment (EEE) waste generated by our products to contribute to our Environmental, Social and Corporate Governance (ESG) commitments.
glo™ meets all European legal safety requirements and is CE certified. It is therefore a secure device.
No, you can’t use traditional cigarettes with gloTM. Please only use your gloTM tobacco heater with neo™ sticks.
glo™ is an electronic device that is not waterproof or water resistant. Consequently, if your glo™ device has come into contact with water and is no longer working, then you must replace your device with a new glo™ tobacco heater. Please refrain from trying to replace the impacted spared parts yourself as you may further damage the device, and please do not use it again as it may endanger your health.
The neo™ stick is a tobacco filled stick specially designed to fit the glo™ tobacco heater device. Unlike conventional cigarettes, it should not be lit nor burned as it is only suitable to be heated by the glo™ tobacco heating devices.
If you are purchasing a glo™ Tobacco Heater for the first time, you will receive 4 free neo™ packs. Click here to try glo™.
Terms and conditions here.
There are no different nicotine levels found in different neo™ packs/flavors. The general nicotine level of neo™ sticks is not comparable to that of traditional cigarettes as there is no combustion process. This, however, does not necessarily mean that this product is completely risk-free.
We currently offer 7 different neo™ sticks on our e-commerce. You can easily choose from a variety of authentic tobacco taste and other flavours, including capsules.
You can store your neo™ sticks at room temperature in its original pack.
No! Neo™ sticks should never be lit. It is created specifically for heating purposes.
You should always throw your used neo™ sticks in a suitable trash can. Make sure that the stick is not hot after use and has had time to cool down. The best solution would be to dispose them in a residual waste bin such as your household waste.
You can order glo™ right here in our online shop. Alternatively, you can find our glo™ products in tobacco shops around you.
There is no shipping cost. We offer free delivery for all orders.
It can take up to 1-2 working days for your order to be delivered. We will let you know once your order has been shipped.
Yes, you will receive a tracking number in our email confirming the shipment. We are using the Swiss Post, so you should expect delivery within 1-2 working days.
You can choose to pay with one of the following options: Credit/Debit card, Postcard or TWINT.
Yes, you can adjust or update your shipping address in your profile However, if you have already placed an order under a specific shipping address, it will be too late to change. Please make sure that you have carefully checked your address and personal details before placing an order.
To create an account, you can click here Alternatively, you can go on the account tab that is on the top right corner of the website. You will then have the option to register in just a few simple steps.
Once you login to your account, you can go to your profile . You will find the section to delete your account. Once you confirm, your account will be deleted, and all your data will be removed.
After successfully registering on the website, you will receive an e-mail to verify your e-mail address. If you have not received this, check your spam folder.
You can always request a new password on the login page by clicking on "forgotten password". You will then receive an email with a verification code. Once you have verified the code, you can create a new password.
If you only completed the first step of registration (verifying your email), your registration has not been completed. Please note that you have two hours to fill out the second form, otherwise your account will be deleted for legal reasons, and you will have to start the registration process again.
