glo™ is a tobacco heated product (THP), whereas electronic cigarettes do not contain tobacco and can be with or without nicotine. With regards to THP the tobacco is heated with the glo™ device, while when using e-cigarette the liquid is vaporized.

We are introducing the all-new Hyper Pro, our most advanced device to date, in a new sleek hilt-shaped form-factor at 96.4x36.5x21mm.

Enhanced with HeatBoost™ Technology, Hyper Pro deliver improved taste satisfaction compared to previous gloTM systems. The intuitive user interface now includes a TasteSelect™ dial that allows to open the heating chamber and select the heating mode in one move. The model continues to offer two distinct heating modes – Standard for extended enjoyment and Boost for a more intense taste and faster pre-heating. The Hyper Pro version boasts a progressive EasyViewTM (AMOLED) screen, which gives you perfect control over essential functions like pre-heating, session management, and charging.

Weight: Hyper Pro 90g.
Available in 5 colours.

The glo™ Tobacco Heater is intended for use by adult tobacco consumers only. Always keep your glo™ Tobacco Heater away from children.

glo™ is a potentially reduced-risk alternative to traditional cigarettes. With glo™ you can continue consuming tobacco and nicotine with up to 90% less toxicants*.

*This product is not risk-free and contains nicotine, an addictive substance. Comparison of smoke from a scientific standard reference cigarette (approximately 9 mg tar) and emissions from glo™, in terms of the average of the 9 harmful components the World Health Organisation recommends to reduce in cigarette smoke.

Inside the glo™ tobacco heating device, an alternating current is passed through a wire coil. The effect of the alternating current is the generation of an oscillating magnetic field. This then allows eddy currents to flow through the “resistance” of the material, causing the heating chamber to heat up the tobacco neo™ sticks.

The glo™ tobacco heater heats the neo™ sticks up to 270 degrees Celsius through induction technology.

glo™ doesn’t produce cigarette smoke, nor does it produce ash*. Instead, aerosol is produced as a result of consuming glo™ tobacco heater.

*Heats tobacco, without burning. This product is not risk-free and contains nicotine, an addictive substance.

glo™ is a different way of consuming tobacco and has several advantages over a traditional cigarette. Since the tobacco is heated with glo™ and not burned, there are no smoke and no ash*. That is also to say that you don’t need a lighter or an ashtray when using your glo™ device. Finally, there are up to 90% less toxic substances with glo™ tobacco heater compared to cigarettes**

*Compared to a cigarette when smoked. This product is not risk-free and contains nicotine, an addictive substance.

**This product is not risk-free and contains nicotine, an addictive substance. Comparison of smoke from a scientific standard reference cigarette (approximately 9 mg tar) and emissions from gloTM, in terms of the average of the 9 harmful components the World Health Organisation recommends to reduce in cigarette smoke.

You may be allowed to use your glo™ device in a few more places than traditional cigarettes, depending on Cantonal regulations, as it doesn’t produce ash or smoke. It is, however, important to check the rules & regulations applicable in public areas, restaurants, etc. as it may be restricted to use alternative devices such as vapour or tobacco heating products. Also please be mindful about your environment when consuming glo™ in the presence of pregnant women and children.

glo™ is a different way to enjoy tobacco. Unlike traditional cigarettes that burn tobacco, the glo™ tobacco heater heats tobacco via induction technology. As a result, there is no ash and no smoke since the tobacco is only heated up to 270 degrees Celsius.

You have to be 18+ to purchase any glo™ product. glo™ is only suitable for adult tobacco consumers.

Max heating temperature is 285C in Standard mode and 300C in Boost mode.

In Standard mode, the net session length has been increased to 4mins 30s. The session starts after 20s preheating. In Boost mode, the net session length is 3mins. The session starts after 15s pre-heating.

glo Hyper Pro is available in many gorgeous colour combinations.
Obsidian Black, Lapis Blue, Ruby Black, Jade Teal, Purple Sapphire
However, the device look is not customisable. 

TasteSelect™ dial is a new feature of the Hyper Pro device. It allows in one move to open the heating chamber and select the heating mode: Standard for longer indulgence, or Boost for more intense taste satisfaction.

The device has a round cleaning door on the bottom. Please pick it up with your finger, open the door, apply the brush to clean the heating chamber from both ends, then close the door and use a little pressure to put it back in place.

The gloTM Hyper Pro starter kit has a new, compact packaging construction. We are working to remove as much unnecessary packaging as possible, and continued to incorporate recycled content 

gloTM devices recharge via a USB-C port which requires a compatible adapter (please see the user guide for more information). We realise most of our consumers already own multiple power adapters from either previous glo devices or other electronic devices. Rather than supplying another unneeded power adapter, we have removed these to reduce Electrical and Electronic Equipment (EEE) waste generated by our products.

Our device recharges via a standard USB-C port. USB-C cables are widely available nowadays, and most of our consumers already have them. However, for your convenience our starter kit contains a compimentary basic, charge-only USB cable.

Hyper Pro is designed to deliver up to 3 consecutive sessions under typical room temperatures (15 - 25°C). At higher temperatures, the number of consecutive sessions the device can perform may be reduced. Please refrain from using the device outside of its recommended temperature range (0°C-40°C) as the device may not work or get irreversible battery damage.

Hyper Pro offers up to 20 sessions on a single charge. It can be charged in less than 90 minutes using the recommended power adapters (12.5W (5V2.5A or 9V1.5A) and USB-C cable supporting USB-PD protocol. 

It is possible. If you start the session when the device is connected to the charger, it will stop charging. To resume the charging process, please reconnect the device.

No - the mode selection happens before the session start, rotation of the dial after this moment will not change the heating mode.

In the latest generation of Hyper, we have implemented our new HeatBoost™ technology to unlock a way better taste satisfaction. Our new HeatBoost™ technology optimised the heating engine,  electric circuitry and temperature profiles to achieve better energy efficiency and allow for higher heating temperatures, reaching up to 285°C in Standard mode and up to 300°C in Boost mode, whilst maintaining 20 sessions from a single charge. Additionally, it enables a longer session time, with up to 4 minutes and 30 seconds in Standard mode.

Hyper Pro devices are designed for fast charging. Your device will reach a full 100% charge in less than 90 minutes when using a 12.5W charger (5V2.5A or 9V1.5A) along with the USB-C cable, which supports the USB-PD protocol. This represents a significant improvement over previous generations of Hyper. 

In fact, you can achieve an impressive 80% charge in less than an hour. Even if your device completely runs out of power, it can be quickly replenished to deliver one full session in just 3 minutes and 15 seconds. However, we advise against letting your device's battery deplete completely to ensure prolonged battery life.

To reset the device, keep the control button pressed for 22 seconds until the screen changes. The countdown will reset if the button is released before the end of the countdown. If the dial is not set to OFF, the product may run an incomplete session before it reboots. To perform the reset correctly, it is important to keep the button continuously pressed for 22 seconds.

gloTM Hyper Pro is a heating device, so its surface becomes warm during operation, which is normal. The device has been tested for safety and has embedded protection mechanisms to prevent dangerous overheating. If you feel that the surface temperature has become painfully hot, stop using the device. Please refrain from using the device outside it’s recommended ambient temperature range (0-40C), as it may cause irreversible damage to the device and its battery.

Please do not worry, it is a recoverable error and will be self-resolved in a couple of minutes. If your device is too hot or you have just completed the previous session, please allow it to cool down. If your device has been exposed to cold temperatures (below 0C), please bring it to a warmer place or try warming the device in your hand for at least a minute. Do not use the device outside the recommended operating temperature range (0-40C).

Your device software needs a reset. Please press and hold down the control button for 22 seconds until the screen changes. Countdown will reset if the button is released before end of the countdown. The product can also be reset manually by holding the control button for 22 seconds at any time. If the dial is not set to OFF, the product may run an incomplete session before it reboots. To perform the reset correctly, it is important to keep the button continuously pressed for 22 seconds.

The product needs replacement. Please contact the helpline (info@glo.ch call 0800 000 396).

You are using suboptimal charger, which may not be powerful enough to charge your device. Please replace it to the recommended charger (12.5W, 9V1.5A, 5V2.5A) and a USB-C cable supporting USB-PD. 

Like most electronic devices, the Glo hyper pro device's battery capacity may gradually diminish over time. We recommend considering a replacement to ensure optimal performance.

By heating rather than burning we are dramatically reducing the levels of toxicants in the [emissions/heated tobacco vapour] compared with a cigarette. There are 90% less toxicants in gloTM's aerosol compared to cigarette smoke. However, this product is not risk-free and does contains nicotine, an addictive substance. This is based on a comparison of smoke from a scientific standard reference cigarette (approximately 9 mg tar) and emissions from gloTM, in terms of the average of the 9 harmful components the World Health Organisation recommends to reduce in cigarette smoke. 

gloTM heats tobacco instead of burning it. It generates a tobacco aerosol which is different from smoke produced by burning cigarettes. This product is not risk-free and contains nicotine, an addictive substance.

Hyper Pro produces significantly less of Carbon Monoxide (CO) than a cigarette* as there is no burning/combustion of the product.

*This product is not risk-free and contains nicotine, an addictive substance. Comparison of smoke from a scientific standard reference cigarette (approximately 9 mg tar) and emissions from gloTM in terms of Carbon Monoxide (CO) levels

Yes, the sticks do contain nicotine.

Hyper Pro heats compatible consumables without burning them, therefore no ash* is produced. 
*gloᵀᴹ heats tobacco instead of burning it. It generates a tobacco aerosol, less odour and no ash compared to a cigarette when smoked. This product is not risk-free and contains nicotine, an addictive substance

gloTM Hyper Pro does produce a smell when used however it produces significantly less odour* than conventional cigarettes and does not produce a smoke smell.
*gloᵀᴹ heats tobacco instead of burning it. It generates a tobacco aerosol, less odour and no ash compared to a cigarette when smoked. This product is not risk-free and contains nicotine, an addictive substance.

There is significantly less teeth staining* associated with the use of gloTM Hyper / Hyper Pro with glo-compatible sticks  compared to smoking cigarettes*.
*Based on laboratory testing. Individual results may vary. This product does not reduce existing teeth stains. Other factors may contribute to teeth staining. 

gloTM Hyper Pro produces significantly less odour than a cigarette and no ash* so you are less bother to others. However, you should always follow local legislation and ask the people around you before using gloTM Hyper Pro .
*gloᵀᴹ heats tobacco instead of burning it. It generates a tobacco aerosol, less odour and no ash compared to a cigarette when smoked. This product is not risk-free and contains nicotine, an addictive substance.

Like all our glo devices, Hyper Pro produces an aerosol, less odour than a cigarette and does not produce ash. gloTM compatible consumables does contain nicotine, an addictive substance, and are not risk-free.

By heating rather than burning we are dramatically reducing the levels of toxicants in the [emissions/heated tobacco vapour] compared with a cigarette. There are 90% less toxicants in gloTM's aerosol compared to cigarette smoke. However, this product is not risk-free and does contains nicotine, an addictive substance. This is based on a comparison of smoke from a scientific standard reference cigarette (approximately 9 mg tar) and emissions from gloTM, in terms of the average of the 9 harmful components the World Health Organisation recommends to reduce in cigarette smoke. 

We are introducing the all-new Hyper Pro, our most advanced device to date, in a new sleek hilt-shaped form-factor at 96.4x36.5x21mm.

Enhanced with HeatBoost™ Technology, Hyper Pro deliver improved taste satisfaction compared to previous gloTM systems. The intuitive user interface now includes a TasteSelect™ dial that allows to open the heating chamber and select the heating mode in one move. The model continues to offer two distinct heating modes – Standard for extended enjoyment and Boost for a more intense taste and faster pre-heating. The Hyper Pro version boasts a progressive EasyViewTM (AMOLED) screen, which gives you perfect control over essential functions like pre-heating, session management, and charging.

Weight: Hyper Pro 90g.
Available in 5 colours.

Max heating temperature is 285C in Standard mode and 300C in Boost mode.

In Standard mode, the net session length has been increased to 4mins 30s. The session starts after 20s preheating. In Boost mode, the net session length is 3mins. The session starts after 15s pre-heating.

glo Hyper Pro is available in many gorgeous colour combinations.
Obsidian Black, Lapis Blue, Ruby Black, Jade Teal, Purple Sapphire
However, the device look is not customisable. 

TasteSelect™ dial is a new feature of the Hyper Pro device. It allows in one move to open the heating chamber and select the heating mode: Standard for longer indulgence, or Boost for more intense taste satisfaction.

The device has a round cleaning door on the bottom. Please pick it up with your finger, open the door, apply the brush to clean the heating chamber from both ends, then close the door and use a little pressure to put it back in place.

The gloTM Hyper Pro starter kit has a new, compact packaging construction. We are working to remove as much unnecessary packaging as possible, and continued to incorporate recycled content 

gloTM devices recharge via a USB-C port which requires a compatible adapter (please see the user guide for more information). We realise most of our consumers already own multiple power adapters from either previous glo devices or other electronic devices. Rather than supplying another unneeded power adapter, we have removed these to reduce Electrical and Electronic Equipment (EEE) waste generated by our products.

Our device recharges via a standard USB-C port. USB-C cables are widely available nowadays, and most of our consumers already have them. However, for your convenience our starter kit contains a compimentary basic, charge-only USB cable.

Hyper Pro is designed to deliver up to 3 consecutive sessions under typical room temperatures (15 - 25°C). At higher temperatures, the number of consecutive sessions the device can perform may be reduced. Please refrain from using the device outside of its recommended temperature range (0°C-40°C) as the device may not work or get irreversible battery damage.

Hyper Pro offers up to 20 sessions on a single charge. It can be charged in less than 90 minutes using the recommended power adapters (12.5W (5V2.5A or 9V1.5A) and USB-C cable supporting USB-PD protocol. 

It is possible. If you start the session when the device is connected to the charger, it will stop charging. To resume the charging process, please reconnect the device.

No - the mode selection happens before the session start, rotation of the dial after this moment will not change the heating mode.

In the latest generation of Hyper, we have implemented our new HeatBoost™ technology to unlock a way better taste satisfaction. Our new HeatBoost™ technology optimised the heating engine,  electric circuitry and temperature profiles to achieve better energy efficiency and allow for higher heating temperatures, reaching up to 285°C in Standard mode and up to 300°C in Boost mode, whilst maintaining 20 sessions from a single charge. Additionally, it enables a longer session time, with up to 4 minutes and 30 seconds in Standard mode.

Hyper Pro devices are designed for fast charging. Your device will reach a full 100% charge in less than 90 minutes when using a 12.5W charger (5V2.5A or 9V1.5A) along with the USB-C cable, which supports the USB-PD protocol. This represents a significant improvement over previous generations of Hyper. 

In fact, you can achieve an impressive 80% charge in less than an hour. Even if your device completely runs out of power, it can be quickly replenished to deliver one full session in just 3 minutes and 15 seconds. However, we advise against letting your device's battery deplete completely to ensure prolonged battery life.

To reset the device, keep the control button pressed for 22 seconds until the screen changes. The countdown will reset if the button is released before the end of the countdown. If the dial is not set to OFF, the product may run an incomplete session before it reboots. To perform the reset correctly, it is important to keep the button continuously pressed for 22 seconds.

gloTM Hyper Pro is a heating device, so its surface becomes warm during operation, which is normal. The device has been tested for safety and has embedded protection mechanisms to prevent dangerous overheating. If you feel that the surface temperature has become painfully hot, stop using the device. Please refrain from using the device outside it’s recommended ambient temperature range (0-40C), as it may cause irreversible damage to the device and its battery.

Please do not worry, it is a recoverable error and will be self-resolved in a couple of minutes. If your device is too hot or you have just completed the previous session, please allow it to cool down. If your device has been exposed to cold temperatures (below 0C), please bring it to a warmer place or try warming the device in your hand for at least a minute. Do not use the device outside the recommended operating temperature range (0-40C).

Your device software needs a reset. Please press and hold down the control button for 22 seconds until the screen changes. Countdown will reset if the button is released before end of the countdown. The product can also be reset manually by holding the control button for 22 seconds at any time. If the dial is not set to OFF, the product may run an incomplete session before it reboots. To perform the reset correctly, it is important to keep the button continuously pressed for 22 seconds.

The product needs replacement. Please contact the helpline (info@glo.ch call 0800 000 396).

You are using suboptimal charger, which may not be powerful enough to charge your device. Please replace it to the recommended charger (12.5W, 9V1.5A, 5V2.5A) and a USB-C cable supporting USB-PD. 

Like most electronic devices, the Glo hyper pro device's battery capacity may gradually diminish over time. We recommend considering a replacement to ensure optimal performance.

By heating rather than burning we are dramatically reducing the levels of toxicants in the [emissions/heated tobacco vapour] compared with a cigarette. There are 90% less toxicants in gloTM's aerosol compared to cigarette smoke. However, this product is not risk-free and does contains nicotine, an addictive substance. This is based on a comparison of smoke from a scientific standard reference cigarette (approximately 9 mg tar) and emissions from gloTM, in terms of the average of the 9 harmful components the World Health Organisation recommends to reduce in cigarette smoke. 

gloTM heats tobacco instead of burning it. It generates a tobacco aerosol which is different from smoke produced by burning cigarettes. This product is not risk-free and contains nicotine, an addictive substance.

Hyper Pro produces significantly less of Carbon Monoxide (CO) than a cigarette* as there is no burning/combustion of the product.

*This product is not risk-free and contains nicotine, an addictive substance. Comparison of smoke from a scientific standard reference cigarette (approximately 9 mg tar) and emissions from gloTM in terms of Carbon Monoxide (CO) levels

Yes, the sticks do contain nicotine.

Hyper Pro heats compatible consumables without burning them, therefore no ash* is produced. 
*gloᵀᴹ heats tobacco instead of burning it. It generates a tobacco aerosol, less odour and no ash compared to a cigarette when smoked. This product is not risk-free and contains nicotine, an addictive substance

gloTM Hyper Pro does produce a smell when used however it produces significantly less odour* than conventional cigarettes and does not produce a smoke smell.
*gloᵀᴹ heats tobacco instead of burning it. It generates a tobacco aerosol, less odour and no ash compared to a cigarette when smoked. This product is not risk-free and contains nicotine, an addictive substance.

There is significantly less teeth staining* associated with the use of gloTM Hyper / Hyper Pro with glo-compatible sticks  compared to smoking cigarettes*.
*Based on laboratory testing. Individual results may vary. This product does not reduce existing teeth stains. Other factors may contribute to teeth staining. 

gloTM Hyper Pro produces significantly less odour than a cigarette and no ash* so you are less bother to others. However, you should always follow local legislation and ask the people around you before using gloTM Hyper Pro .
*gloᵀᴹ heats tobacco instead of burning it. It generates a tobacco aerosol, less odour and no ash compared to a cigarette when smoked. This product is not risk-free and contains nicotine, an addictive substance.

Like all our glo devices, Hyper Pro produces an aerosol, less odour than a cigarette and does not produce ash. gloTM compatible consumables does contain nicotine, an addictive substance, and are not risk-free.

By heating rather than burning we are dramatically reducing the levels of toxicants in the [emissions/heated tobacco vapour] compared with a cigarette. There are 90% less toxicants in gloTM's aerosol compared to cigarette smoke. However, this product is not risk-free and does contains nicotine, an addictive substance. This is based on a comparison of smoke from a scientific standard reference cigarette (approximately 9 mg tar) and emissions from gloTM, in terms of the average of the 9 harmful components the World Health Organisation recommends to reduce in cigarette smoke. 

We are introducing the all-new Hyper Pro, our most advanced device to date, in a new sleek hilt-shaped form-factor at 96.4x36.5x21mm.

Enhanced with HeatBoost™ Technology, Hyper Pro deliver improved taste satisfaction compared to previous gloTM systems. The intuitive user interface now includes a TasteSelect™ dial that allows to open the heating chamber and select the heating mode in one move. The model continues to offer two distinct heating modes – Standard for extended enjoyment and Boost for a more intense taste and faster pre-heating. The Hyper Pro version boasts a progressive EasyViewTM (AMOLED) screen, which gives you perfect control over essential functions like pre-heating, session management, and charging.

Weight: Hyper Pro 90g.
Available in 5 colours.

Max heating temperature is 285C in Standard mode and 300C in Boost mode.

If you are purchasing a glo™ Tobacco Heater for the first time, you will receive 4 free neo™ packs. Click here to try glo™.

Terms and conditions here.

There are no different nicotine levels found in different neo™ packs/flavors. The general nicotine level of neo™ sticks is not comparable to that of traditional cigarettes as there is no combustion process. This, however, does not necessarily mean that this product is completely risk-free.

We currently offer 11 different neo™ sticks on our e-commerce. You can easily choose from a variety of authentic tobacco taste and other flavours, including capsules.

-         Terracota Tobacco

-          Gold Tobacco

-          Green Click

-          Ice Click

-          Scarlet Click

-          Violet Click

-          Sunset Click

-          Arctic Click

-          Summer Click

-          Lounge Click

-         Terrazza Click

You can store your neo™ sticks at room temperature in its original pack.

No! Neo™ sticks should never be lit. It is created specifically for heating purposes.

You should always throw your used neo™ sticks in a suitable trash can. Make sure that the stick is not hot after use and has had time to cool down. The best solution would be to dispose them in a residual waste bin such as your household waste.

The neo™ stick is a tobacco filled stick specially designed to fit the glo™ tobacco heater device. Unlike conventional cigarettes, it should not be lit nor burned as it is only suitable to be heated by the glo™ tobacco heating devices.

In Standard mode, the net session length has been increased to 4mins 30s. The session starts after 20s preheating. In Boost mode, the net session length is 3mins. The session starts after 15s pre-heating.

glo Hyper Pro is available in many gorgeous colour combinations.
Obsidian Black, Lapis Blue, Ruby Black, Jade Teal, Purple Sapphire
However, the device look is not customisable. 

TasteSelect™ dial is a new feature of the Hyper Pro device. It allows in one move to open the heating chamber and select the heating mode: Standard for longer indulgence, or Boost for more intense taste satisfaction.

The device has a round cleaning door on the bottom. Please pick it up with your finger, open the door, apply the brush to clean the heating chamber from both ends, then close the door and use a little pressure to put it back in place.

The gloTM Hyper Pro starter kit has a new, compact packaging construction. We are working to remove as much unnecessary packaging as possible, and continued to incorporate recycled content 

gloTM devices recharge via a USB-C port which requires a compatible adapter (please see the user guide for more information). We realise most of our consumers already own multiple power adapters from either previous glo devices or other electronic devices. Rather than supplying another unneeded power adapter, we have removed these to reduce Electrical and Electronic Equipment (EEE) waste generated by our products.

The new blend is made of the premium quality tobacco that was carefully selected. This blend is made of authentic tobacco leaf with the addition of new top flavours.

The main difference is that the new blend is made with authentic tobacco leaves which have gone through less processing.

Our device recharges via a standard USB-C port. USB-C cables are widely available nowadays, and most of our consumers already have them. However, for your convenience our starter kit contains a compimentary basic, charge-only USB cable.

Hyper Pro is designed to deliver up to 3 consecutive sessions under typical room temperatures (15 - 25°C). At higher temperatures, the number of consecutive sessions the device can perform may be reduced. Please refrain from using the device outside of its recommended temperature range (0°C-40°C) as the device may not work or get irreversible battery damage.

According to our research, when used together with the Hyper Pro device this blend delivers superior taste satisfaction* due to premium tobacco leaf and the new Heatboost Technology of Hyper Pro. * With all the rest of glo devices , it delivers a well-balanced sensory experience.

*Compared to glo^TM hyper X2 [Standard/Base] heating mode. This product is not risk-free and contains nicotine, an addictive substance.

Hyper Pro offers up to 20 sessions on a single charge. It can be charged in less than 90 minutes using the recommended power adapters (12.5W (5V2.5A or 9V1.5A) and USB-C cable supporting USB-PD protocol. 

There is no significant difference on any stick elements apart from the blend. The main difference is that the new blend is made with authentic tobacco leaves which have gone through less processing.

It is possible. If you start the session when the device is connected to the charger, it will stop charging. To resume the charging process, please reconnect the device.

The same filter type is used as was previously used across all neo^TM variants. It consists of three parts: tube part, cellulose acetate part and paper tube component.  In new the variants the pressure drop for the cellulose acetate part is higher vs previous variants.

No - the mode selection happens before the session start, rotation of the dial after this moment will not change the heating mode.

The product can be fit for consumption for up to 18 months if stored under recommended ISO conditions.

In the latest generation of Hyper, we have implemented our new HeatBoost™ technology to unlock a way better taste satisfaction. Our new HeatBoost™ technology optimised the heating engine,  electric circuitry and temperature profiles to achieve better energy efficiency and allow for higher heating temperatures, reaching up to 285°C in Standard mode and up to 300°C in Boost mode, whilst maintaining 20 sessions from a single charge. Additionally, it enables a longer session time, with up to 4 minutes and 30 seconds in Standard mode.

Hyper Pro devices are designed for fast charging. Your device will reach a full 100% charge in less than 90 minutes when using a 12.5W charger (5V2.5A or 9V1.5A) along with the USB-C cable, which supports the USB-PD protocol. This represents a significant improvement over previous generations of Hyper. 

In fact, you can achieve an impressive 80% charge in less than an hour. Even if your device completely runs out of power, it can be quickly replenished to deliver one full session in just 3 minutes and 15 seconds. However, we advise against letting your device's battery deplete completely to ensure prolonged battery life.

The nicotine delivery from the new blends, when used with same device, varies from product to product, and is considerably higher – up to double the emission amount from previous blends of neo^TM variants. This is based on laboratory testing and may not be representative of actual consumer behaviour.

To reset the device, keep the control button pressed for 22 seconds until the screen changes. The countdown will reset if the button is released before the end of the countdown. If the dial is not set to OFF, the product may run an incomplete session before it reboots. To perform the reset correctly, it is important to keep the button continuously pressed for 22 seconds.

The nicotine delivery from the new blends, when used with same device, is up to double the amount from previous blends of neo^TM variants. This is based on laboratory testing and may not be representative of actual consumer behaviour.

We cannot compare cigarettes and neo^TM sticks due to the fundamental difference between burning and heating. However when used with the Hyper Pro device, there is a superior taste satisfaction* compared to using the previous neo^TM variants with Hyper Air, Hyper X2.

*Compared to glo^TM hyper X2 Standard/Base heating mode. This product is not risk-free and contains nicotine, an addictive substance.

gloTM Hyper Pro is a heating device, so its surface becomes warm during operation, which is normal. The device has been tested for safety and has embedded protection mechanisms to prevent dangerous overheating. If you feel that the surface temperature has become painfully hot, stop using the device. Please refrain from using the device outside it’s recommended ambient temperature range (0-40C), as it may cause irreversible damage to the device and its battery.

Please do not worry, it is a recoverable error and will be self-resolved in a couple of minutes. If your device is too hot or you have just completed the previous session, please allow it to cool down. If your device has been exposed to cold temperatures (below 0C), please bring it to a warmer place or try warming the device in your hand for at least a minute. Do not use the device outside the recommended operating temperature range (0-40C).

Your device software needs a reset. Please press and hold down the control button for 22 seconds until the screen changes. Countdown will reset if the button is released before end of the countdown. The product can also be reset manually by holding the control button for 22 seconds at any time. If the dial is not set to OFF, the product may run an incomplete session before it reboots. To perform the reset correctly, it is important to keep the button continuously pressed for 22 seconds.

The product needs replacement. Please contact the helpline (info@glo.ch call 0800 000 396).

You are using suboptimal charger, which may not be powerful enough to charge your device. Please replace it to the recommended charger (12.5W, 9V1.5A, 5V2.5A) and a USB-C cable supporting USB-PD. 

Like most electronic devices, the Glo hyper pro device's battery capacity may gradually diminish over time. We recommend considering a replacement to ensure optimal performance.

By heating rather than burning we are dramatically reducing the levels of toxicants in the [emissions/heated tobacco vapour] compared with a cigarette. There are 90% less toxicants in gloTM's aerosol compared to cigarette smoke. However, this product is not risk-free and does contains nicotine, an addictive substance. This is based on a comparison of smoke from a scientific standard reference cigarette (approximately 9 mg tar) and emissions from gloTM, in terms of the average of the 9 harmful components the World Health Organisation recommends to reduce in cigarette smoke. 

gloTM heats tobacco instead of burning it. It generates a tobacco aerosol which is different from smoke produced by burning cigarettes. This product is not risk-free and contains nicotine, an addictive substance.

Hyper Pro produces significantly less of Carbon Monoxide (CO) than a cigarette* as there is no burning/combustion of the product.

*This product is not risk-free and contains nicotine, an addictive substance. Comparison of smoke from a scientific standard reference cigarette (approximately 9 mg tar) and emissions from gloTM in terms of Carbon Monoxide (CO) levels

Yes, the sticks do contain nicotine.

Hyper Pro heats compatible consumables without burning them, therefore no ash* is produced. 
*gloᵀᴹ heats tobacco instead of burning it. It generates a tobacco aerosol, less odour and no ash compared to a cigarette when smoked. This product is not risk-free and contains nicotine, an addictive substance

gloTM Hyper Pro does produce a smell when used however it produces significantly less odour* than conventional cigarettes and does not produce a smoke smell.
*gloᵀᴹ heats tobacco instead of burning it. It generates a tobacco aerosol, less odour and no ash compared to a cigarette when smoked. This product is not risk-free and contains nicotine, an addictive substance.

There is significantly less teeth staining* associated with the use of gloTM Hyper / Hyper Pro with glo-compatible sticks  compared to smoking cigarettes*.
*Based on laboratory testing. Individual results may vary. This product does not reduce existing teeth stains. Other factors may contribute to teeth staining. 

gloTM Hyper Pro produces significantly less odour than a cigarette and no ash* so you are less bother to others. However, you should always follow local legislation and ask the people around you before using gloTM Hyper Pro .
*gloᵀᴹ heats tobacco instead of burning it. It generates a tobacco aerosol, less odour and no ash compared to a cigarette when smoked. This product is not risk-free and contains nicotine, an addictive substance.

Like all our glo devices, Hyper Pro produces an aerosol, less odour than a cigarette and does not produce ash. gloTM compatible consumables does contain nicotine, an addictive substance, and are not risk-free.

By heating rather than burning we are dramatically reducing the levels of toxicants in the [emissions/heated tobacco vapour] compared with a cigarette. There are 90% less toxicants in gloTM's aerosol compared to cigarette smoke. However, this product is not risk-free and does contains nicotine, an addictive substance. This is based on a comparison of smoke from a scientific standard reference cigarette (approximately 9 mg tar) and emissions from gloTM, in terms of the average of the 9 harmful components the World Health Organisation recommends to reduce in cigarette smoke. 

You can order glo™ right here in our online shop. Alternatively, here  you can see all the shops that sell our glo™ products. 

Our shipping fees are 10 CHF. We offer free shipping with a minimum order value of 40 CHF.

It can take up to 1-2 working days for your order to be delivered. We will let you know once your order has been shipped.

Yes, you will receive a tracking number in our email confirming the shipment. We are using the Swiss Post, so you should expect delivery within 1-2 working days.

You can choose to pay with one of the following options: Credit/Debit card, Postcard or TWINT.

Yes, you can adjust or update your shipping address in your profile However, if you have already placed an order under a specific shipping address, it will be too late to change. Please make sure that you have carefully checked your address and personal details before placing an order.

To create an account, you can click here Alternatively, you can go on the account tab that is on the top right corner of the website. You will then have the option to register in just a few simple steps.

Once you login to your account, you can go to your profile . You will find the section to delete your account. Once you confirm, your account will be deleted, and all your data will be removed.

After successfully registering on the website, you will receive an e-mail to verify your e-mail address. If you have not received this, check your spam folder.

You can always request a new password on the login page by clicking on "forgotten password". You will then receive an email with a verification code. Once you have verified the code, you can create a new password.

If you only completed the first step of registration (verifying your email), your registration has not been completed. Please note that you have two hours to fill out the second form, otherwise your account will be deleted for legal reasons, and you will have to start the registration process again.